Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Before your order is shipped, We has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Processing Time:
Hoodies/Sweatshirts: 1-2 business days to process.
Backpack/Phone Cases: 2-4 business days to process.
Shipping Time: The standard shipping method will need 12 – 14 business days.
We can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Please kindly contact our serviceman via email address: [email protected]
We will try our best to serve you well.
After delivery, we will send you the logistics number;
Yes, you can. There are two types of order cancellation:
1. We can help you cancel the order BEFORE shipment.
2. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics. If the parcel refused by customers, we can only refund the item fee. Shipping fee CANNOT be refunded for we have paid the shipping fee for the parcel. For example, if your order amount is 50 dollars and the shipping fee is 15 dollars, we will refund you 50-15=35 dollars after we get the returned parcels.
After placing your order, we may need 3-5 business days to prepare. This is our processing time to make sure that your order is accurate, which isn’t included in shipping time.
We will inform you with an email after shipment or if there is any delay.
If you can’t find an email fifteen days after you placed the order, please contact our Customer Care Team with email [email protected].
If you need to swap an item
Returns and Exchanges
Returns can be accepted within 15 days as below
RETURNS AND REFUNDS
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: [email protected]), they will reply to you in 24 hours(except weekends and holidays) and give you further information and some useful advice.
1. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
2. Write your order number on the package, like FD0001 to make your package be recognized easily, so we can solve your problem as soon as possible.
3. You have to undertake return express fees by yourself.
4. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.
Yes, if the order has not been shipped, it can be changed; but it cannot be changed after it has been shipped;
We will offer a full refund for all returnable items, excluding the shipping fee, return insurance fee.
Coupon codes and points will not be refunded as monetary value.
As soon as you discover a wrong/defective/stained item, please contact our Customer Care Team with:
1. The order number
2. The SKU number or pictures
3. A description of the problems and some clear pictures
We’ll get back to you as soon as we can.
We can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Please kindly contact our serviceman via email address: [email protected]
We will try our best to serve you well.
Yes, you can. There are two types of order cancellation:
1. We can help you cancel the order BEFORE shipment.
2. Please note that we CANNOT cancel orders which have been shipped out.
We may restock some sold out items any time in the next two weeks. Items which stay “sold out” for a few weeks is likely to be removed from our online store.